Casino floor basics: rules, hours, and etiquette
Resorts World Catskills’ casino floor is for guests 21 and older; the property combines a large gaming area (about 100,000 sq ft with roughly 1,600 slot machines and a full sportsbook) with several dining and guest-friendly facilities that allow under-21s. Hotel guests have separate access to indoor pools, the Awana Spa (age restrictions for treatments apply), a fitness center, and garage self-parking covered by the resort fee.
In this guide
Who can enter the casino and what ID you need
Entry to the casino gaming floor and high-limit/bar areas is restricted to guests 21 years of age or older. Expect to show a valid government-issued photo ID when asked.
The same 21+ rule applies to venues inside the gaming footprint (for example, Butterfly Beach Bar and Bar 360). Dining venues and some public areas are open to guests under 21.
- Bring a government-issued photo ID (driver’s license or passport).
- The person who checks in for a room must be 21 and have a credit card in their name.
- Children of any age may be registered to rooms when the booking adult is 21 or older, but they cannot enter the gaming floor.
| Area | Minimum age | Notes |
|---|---|---|
| Casino gaming floor | 21+ | ID required |
| Pools (hotel guests) | All ages | One pool is 21+, one is all-ages; pools reserved for registered hotel/spa guests |
| Awana Spa treatments | 18+ for most treatments | Select salon services may be available to younger guests |
Casino basics: games, sportsbook and what to expect
Resorts World Catskills is a full casino resort with a large gaming footprint. The property lists roughly 1,600 slot machines and a full sportsbook area alongside table games and high-limit sections.
If you’re new to casino play, slots are the easiest starting point; sportsbook seating and game-day screens (Bar 360 / Sportsbook 360) are set up for watch-and-bet viewing rather than quiet table play.
- Slots: about 1,600 machines across the gaming floor.
- Sportsbook/Bar 360: large-screen viewing for sports; certain seating areas and bars require 21+ entry.
- Table games and high-limit areas: staff will enforce age and ID policies and can explain minimum bets.
| Feature | What to know |
|---|---|
| Slots | Plenty of machines; casual play. Ask staff about denominations and progressive jackpots. |
| Sportsbook / Bar 360 | Large TV walls; 21+ for bar seating; staff can advise on wagering windows or kiosks. |
| Table games / High-limit | Minimum bets vary; ask the dealer or pit staff for rules and etiquette. |
Hours, peak times, and other scheduling details
Pools operate daily from 7:00 AM to 10:00 PM and are reserved for registered hotel and spa guests. The resort’s spa and many restaurants have published, variable hours — check the venue for exact times before you go.
Awana Spa hours are published (Sunday, Monday, Thursday 10 AM–6 PM; Friday–Saturday 9 AM–8 PM; closed Tuesday and Wednesday). The Catskills Bistro offers 24-hour service on Fridays and Saturdays; other dining outlets list evening hours that may vary by day.
- Pools: 7:00 AM–10:00 PM daily (hotel/spa guests only).
- Awana Spa: Sun, Mon, Thu 10 AM–6 PM; Fri–Sat 9 AM–8 PM; closed Tue–Wed.
- The Catskills Bistro: Sun–Thu 7:00 AM–11:00 PM; Fri–Sat 24 hours (hours subject to change).
- For casino or bar opening hours and special-event schedules, check with the resort or the concierge on arrival.
| Venue | Typical hours (subject to change) |
|---|---|
| Awana Spa | Sun/Mon/Thu 10 AM–6 PM; Fri–Sat 9 AM–8 PM; Tue–Wed closed |
| Pools | Daily 7:00 AM–10:00 PM (registered hotel & spa guests) |
| The Catskills Bistro | Sun–Thu 7 AM–11 PM; Fri–Sat 24 hours |
Hotel-guest benefits and access you should know
A mandatory nightly resort fee covers high-speed Wi‑Fi, access to the fitness center and indoor pool(s), pool towels, complimentary garage self-parking, and in-room bottled water and coffee/tea. Valet parking and some services may carry additional charges.
Check-in typically begins at 4:00 PM and check-out is at 11:00 AM; third-party listings show some extended check-in windows, and late check-out may be available for a fee and subject to availability. A refundable incidental deposit is commonly collected by credit card at check-in.
- Resort fee includes Wi‑Fi, pool/fitness access, pool towels, self-parking, and in-room water/coffee.
- Check-in commonly from 4:00 PM; check-out by 11:00 AM. Late check-out may be possible if requested.
- Refundable incidental/damage deposit is collected on a credit card at check-in; cash or debit may not be accepted for deposits.
- Pets are not allowed; only service animals complying with ADA Title III are permitted.
| Topic | What the property provides |
|---|---|
| Self-parking | Complimentary garage self-parking included with room |
| Fitness center | Included with resort fee; onsite equipment includes Life Fitness machines and free weights |
| Pool access | Two indoor pools and a hot tub reserved for registered hotel and spa guests |
Casino and resort etiquette
Follow standard casino etiquette: be courteous to staff and other players, avoid using cellphones at table games, and tip dealers or cocktail servers when appropriate. Dress is generally business casual across dining venues; individual restaurants may have more specific requirements.
Smoking is not permitted inside the property. Observe posted rules for cameras, flash photography, and phone use in gaming and high-limit areas — staff will advise if you’re unsure.
- No smoking indoors — follow on-site signage for designated outdoor smoking areas if provided.
- Keep drinks on the table edge, handle chips and cards only when it’s your turn, and ask staff questions about specific game rules.
- Bring a small ID or photocopy if you plan to visit bars or the gaming floor multiple times during your stay.
| Situation | Recommended behavior |
|---|---|
| At table games | Ask the dealer for rules, keep voice low, don't handle bets of others |
| In bar areas | Know which bars are 21+ (Bar 360, Butterfly Beach Bar, etc.) before entering |
| In public dining | Business casual attire generally acceptable; follow any specific restaurant guidance |
Practical tips before you go
If you plan to use the spa or book a specific restaurant (Cellaio, Lotus, Dos Gatos Cantina, etc.), reserve ahead — many table-service venues recommend reservations and the spa requires appointments for treatments. Verify hours for the venue you want to visit on the day you arrive.
Transport options include an airport shuttle offered by the property (surcharges may apply) and drives from nearby airports such as Stewart (SWF). For local trips, ask the concierge about shuttle schedules or rideshare availability.
- Reserve spa treatments and restaurant tables in advance when possible.
- Confirm casino, restaurant, and bar hours for event nights or holidays before you travel.
- Contact the property with arrival details if you need shuttle or transfer service.
| Contact point | Why call |
|---|---|
| Resorts World Catskills front desk/concierge | Reservations, shuttle details, dining hours, spa bookings |
| BookResorts agents (24/7) | Assistance with reservation questions: +1 (888) 605-1350 |
| On-site restaurant numbers | Confirm dinner or late-night hours for venues like Cellaio or Lotus |
